Refund & Return Policy

Our return window

You can request a return within 14 days of receiving your order.

Condition for returns

To be eligible for a return, the item must be unopened and unused, in its original sealed packaging. For hygiene and safety reasons, opened bottles cannot be returned.

Return shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we can't be responsible for items lost in transit back to us.

Refunds

Once your returned item arrives back with us and passes inspection, we'll process your refund to the original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

How to start a return

Email support@mira-shampoo.com with your order number and we'll guide you through the next steps.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us at support@mira-shampoo.com within 14 days and we'll make it right.